Tutorials are widely used for learning technical mattersin architecture and design courses. This is a case study of questions from a student and answers provided by a teacher. The communication medium used was Screenr©, a web application for creating short screencasts. A sequence of screencasts was analyzed from a qualitative perspective, using Media Richness Theory and an e-learning model as framework. Ambiguity and Equivocality are managed through a rich medium that allows communication of precise data and paralinguistic cues. Visual deictic gestures (from the users) and visual cues provided by the interfaceare fundamental for building understanding.